By booking a program with Palotoa Amazon Travel, you acknowledge and accept the terms and conditions outlined below. Payment for any reservation constitutes full agreement to these Booking Terms & Conditions and is binding for all tours.
General
- The itinerary may be adjusted based on weather conditions or group preferences.
- Palotoa Amazon Travel is not responsible for any loss, damage, or theft of personal belongings, nor for any consequences arising from such incidents.
- We assume no liability for illness or accidents. In case of medical issues, all associated costs are the client’s responsibility.
- Clients are responsible for any equipment lent to them. Damage or loss must be compensated upon return to Cusco.
- Clients declare themselves physically and mentally fit to participate. Palotoa Amazon Travel holds no responsibility for any consequences should this not be the case.
Booking & Deposit
- Please contact us before making any payments.
- A 50% non-refundable deposit per person is required at the time of booking. This payment constitutes a binding contract between the client and Palotoa Amazon Travel.
- Travel arrangements are not confirmed until explicitly stated in writing by Palotoa Amazon Travel.
- Deposits can be made via Western Union, PayPal, or Online Payments in the name of a Palotoa Amazon Travel staff member.
- Bank fees and transfer costs are the client’s responsibility; Palotoa Amazon Travel will not cover these charges.
Payment of Final Balance
- The tour price is listed in U.S. dollars.
- Final payment must be made at least 24 hours before the tour at our office.
- Accepted payment methods: cash (Peruvian soles or U.S. dollars) and Visa (8% commission applies).
- The agreed price at booking confirmation will remain unchanged.
Cancellations by the Client
- Cancellation requests must be submitted in writing.
- Deposits are non-refundable. If your insurance policy covers cancellation, please check your coverage.
- Refund policy:
- More than 15 days before departure: Loss of deposit (50%).
- Between 15 and 7 days before departure: 50% refund only if 100% was paid in advance.
- Less than 48 hours before departure: No refunds, even for partial cancellations.
Cancellations or Changes by Us
- Unforeseen circumstances beyond our control (e.g., weather conditions, strikes, technical issues, government decisions) may necessitate itinerary changes.
- In such cases, we will offer alternative arrangements but no refunds will be provided.
- If significant changes occur, we will notify you before departure when possible.
- Additional costs due to these changes will be at the client’s expense.
- Palotoa Amazon Travel is not liable for expenses incurred by the client (e.g., international flights, visas, vaccinations).
- If Palotoa Amazon Travel cancels the tour, a 100% refund will be provided.
Acceptance of Risk
- Some Palotoa Amazon Travel itineraries involve inherent risks, including the possibility of physical or emotional injury, paralysis, death, or damage to personal property.
- These risks cannot be eliminated without compromising the essence of the experience.
- By booking a tour, clients acknowledge and accept these risks and release Palotoa Amazon Travel from any liability for injuries or accidents.
Authority on Tour
- The guide’s decisions are final on matters affecting group safety and well-being.
- Clients must follow the guide’s instructions at all times.
- Clients must comply with Peruvian laws, including drug regulations.
- Any behavior that endangers the group may result in expulsion from the tour without refund.
Travel Documents
- Clients must carry a valid passport (original or copy) during the tour.
Travel Insurance
- We strongly recommend travel insurance that covers accidents, medical expenses, emergency evacuations, cancellations, and baggage loss.
Third-Party Services
- While Palotoa Amazon Travel directly operates some services, we also contract with independent providers (airlines, hotels, etc.).
- We take all reasonable steps to ensure quality, but we do not have full control over third parties and cannot be held liable for their actions.
Claims & Complaints
- Complaints should first be raised with the tour guide during the trip to attempt resolution.
- If the issue persists, a written complaint must be submitted within 7 days after the tour.
- Disputes will be settled in Cusco, Peru, under Peruvian law.
- Compensation claims are limited to the total price paid for the tour. Indirect, incidental, or consequential losses (e.g., lost profits) are explicitly excluded.
Thank you for choosing Palotoa Amazon Travel. We wish you a wonderful journey!
